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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brent Duncan

Brent Duncan

September 19, 2026

5  out of  5
rating by Brent Duncan
"Joel Estrada was very kind, very helpful, very patient and thorough. He took care of everything for me. I had no problems with him. I highly recomend him! Good kind person!"
We responded:
"Hi Brent, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Manny R Casillas Jr, Your State Farm Agent "
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Arturo Pichardo

September 18, 2026

5  out of  5
rating by Arturo Pichardo
"Joel is a very professional, knowledge person, that help you thru the entire proess in a fast , clearly and patience way"
We responded:
"Thank you so much for your kind review, Arturo!  If you need insurance assistance, we are just an email or call away! - Manny R Casillas Jr, your State Farm Agent   "
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Jeanette Melendez

September 9, 2026

5  out of  5
rating by Jeanette Melendez
"I highly recommend Joel Estrada for any insurance needs! I recently reached out to him to add a new car to my policy and remove our previous traded-in vehicles, and the entire process was seamless. Joel was incredibly friendly, professional, and knowledgeable. He answered all of my questions with patience and made sure I fully understood our coverage options. It is rare to find this level of exceptional customer service, and I am so grateful for his help. Thank you, Joel!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
Profile photo of Joanne Torres

Joanne Torres

September 4, 2026

5  out of  5
rating by Joanne Torres
"Always very polite, helpful and personable on the phone. Taking they time to answer and explain questions and policies. I'm very happy and pleased with their service."
We responded:
"Thanks so much for the amazing review, Joanne! We really appreciate your support here in El Paso. Just reach out anytime if you need us - we’re here for you. "
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Louie Leyva

September 2, 2026

5  out of  5
rating by Louie Leyva
"Genesis was awesome, thank you for all the help!"
We responded:
"Thank you so much for the 5 stars, Louie! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Humberto Leon

September 2, 2026

5  out of  5
rating by Humberto Leon
"Amazing customer support. Great rates, explanations are simple and precise. Overall state farm is great."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of CESAR Gurrola

CESAR Gurrola

September 2, 2026

5  out of  5
rating by CESAR Gurrola
"Thank you Genesis for your great customer service skills. Very helpful!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Jose Alcaraz

August 24, 2026

5  out of  5
rating by Jose Alcaraz
"Joel helped me out and was very helpful. He called me with full detail information. Constantly awnsering my questions with respect and friendlies. I truly appreciate the help"
We responded:
"Thank you so much for your kind review, Jose!  If you need insurance assistance, we are just an email or call away! - Manny R Casillas Jr, your State Farm Agent   "
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Ariel Castillo

August 19, 2026

5  out of  5
rating by Ariel Castillo
"Hannah was so kind and helpful. It was a great experience speaking with her about what I needed."
We responded:
"Thank you for the 5-star review of Manny R Casillas Jr’s team - we really appreciate your kind words! "
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Michelle Ditmer

August 17, 2026

5  out of  5
rating by Michelle Ditmer
"State Farm Many Casillas Jr and his licensed representative daughter Hannah are amazing to work with! They are patient, understanding and honest. Bundled coverages are always a benefit. We are glad to have that support in our family. We are very Thankful!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
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Francisco-Maria Monarrez

August 11, 2026

5  out of  5
rating by Francisco-Maria Monarrez
"Denise at Team Casillas provided an excellent customer service. She was prompt and willing to assist with the matter I was calling for. She resolved my matter in a timely manner while being courteous and professional on the phone. Thank you Denise!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Theresa Kyle

August 8, 2026

5  out of  5
rating by Theresa Kyle
"Thank you, Joel, for helping me QUICKLY switch out the insurance on the vehicle we were trading in to the vehicle we had just purchased. WOW, this was all done so quickly and smoothly as we were signing the purchase papers! And my app updated INSTANTLY so I could see the new vehicle there! Joel even followed up a few minutes later to make sure we had everything we needed in place. I love this insurance company because they all treat me like family, thank you so much, appreciate you 🙏"
We responded:
"Theresa, thank you for bragging on Samantha. We love taking care of you, and want to make it as easy as possible. We'll follow up to make sure your account is finalized correctly."
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Wayne Soza

July 31, 2026

5  out of  5
rating by Wayne Soza
"Team Casillas and Denise are always there to help in any way. Very courteous and always friendly. I am thankful for the team handling my insurance needs- a "Blue Ribbon Team"!! Thanks to all of you!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
Profile photo of Sarah Silva

Sarah Silva

July 14, 2026

5  out of  5
rating by Sarah Silva
"We recently switched all of our insurance over to State Farm, and we couldn't be happier with our experience. Hannah made the entire process of getting our vehicles insured simple and stress-free. She is incredibly knowledgeable, attentive, and took the time to answer all of our questions.
The rates were so competitive that we decided to move our children's vehicles over as well, each with their own policies. This week, we also added our homeowners insurance because we felt so confident in the service we've received.
Everyone in this office has been friendly, professional, and truly works together as a great team. We highly recommend this State Farm office to anyone looking for excellent customer service and great insurance coverage!
Thank You Hannah!"
We responded:
"Hi Sarah, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in El Paso.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Manny R Casillas Jr "
Profile photo of Roberto Giron

Roberto Giron

July 10, 2026

5  out of  5
rating by Roberto Giron
"Muy buen Servicio, todo muy bien explicado y muy amables, gracias a la señorita Denise por su buen trato."
We responded:
"We are grateful for your 5-star review, Roberto! Thanks for taking a moment to share your positive rating of State Farm Agent Manny R Casillas Jr’s Team here in El Paso . "
Profile photo of Frank Chavez

Frank Chavez

July 9, 2026

5  out of  5
rating by Frank Chavez
"We were really happy to meet Cecilia Loweree w State Farm. She was so gracious while exhibiting awesome professionalism. When she shared the home n auto quotes, we were really surprised at how much we were gonna save. So I said "sign me up". Thnx Ceci"
We responded:
"Frank, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Manny R Casillas Jr’s Team here in our El Paso office. "
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jesus reza

July 8, 2026

5  out of  5
rating by jesus reza
"Agradesco a Denise por su amable y profesional ayuda con la informacion que me dio para las aseguranzas que necesito de la casa y los carros"
We responded:
"jesus, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Manny R Casillas Jr’s Team is just a call or email away!"
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Dolores Garcia

July 3, 2026

5  out of  5
rating by Dolores Garcia
"Cecilia is an excellent agent, kind and explains everything very well"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Chuck Gaucin

Chuck Gaucin

June 24, 2026

5  out of  5
rating by Chuck Gaucin
"I have been Manny's customer about the time I moved from Phoenix to El Paso. While planning my move to El Paso I posted a question on the State Farm Insurance site. Manny was the only agent to respond. I was impressed and signed on as his customer. My choice was justified many times over. Manny's office has always responded in a timely and professional manner. I am a very satisfied customer!"
We responded:
"Mr. Gaucin, it's a pleasure to take care of you. Stay safe!"
Profile photo of Jorge Alvarado

Jorge Alvarado

June 17, 2026

4  out of  5
rating by Jorge Alvarado
"Excellent customer service for Genesis !
Very kind and helpful to me and get my insurance card and home .
Thanks"
We responded:
"Thank you for your positive review and 4-star rating, Jorge! We are pleased to know that you had an enjoyable experience with us here on State Farm Agent Manny R Casillas Jr’s Team. "
Profile photo of Crystal Apodaca

Crystal Apodaca

June 4, 2026

5  out of  5
rating by Crystal Apodaca
"Great to work with!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Manny R Casillas Jr’s Team here in El Paso . "
Profile photo of Luciano Ortega

Luciano Ortega

May 29, 2026

5  out of  5
rating by Luciano Ortega
"Tengo 10 años con state farm y aqui pienso seguir, todo el staff siempre profesional y con un 100 en la atencion al cliente, Tambien quiero agradecer en especial a Denise por su tiempo, paciencia, trato muy humano y profesional siempre que tengo dudas con el servicio."
We responded:
"Luciano, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Dulce Corral

Dulce Corral

May 28, 2026

5  out of  5
rating by Dulce Corral
"Ceci was helping me through the phone !! And she was the best, also so kind and understanding. Love her sm 💘💘"
We responded:
"Dulce, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Manny R Casillas Jr’s Team is just a call or email away!"
Profile photo of Arturo Casillas

Arturo Casillas

May 22, 2026

5  out of  5
rating by Arturo Casillas
"Ceci was very helpful and friendly"
We responded:
"Thank you for the amazing review, Arturo! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of J Barragan

J Barragan

April 30, 2026

5  out of  5
rating by J Barragan
"Received a quick quote from Deseree, she was very helpful. Thank you."
We responded:
"Thank you for your kind review of State Farm Agent Manny R Casillas Jr’s Team. We appreciate it!"